PuriTeam FAQs

Q. Who installs my PuriTeam water treatment system?

We ship factory direct to you so you can enjoy big savings. You coordinate the installation with your plumber, or if you’re handy and have plumbing knowledge, you can install it yourself.  If you need assistance finding an installer, you can search for an installer here.

You can also watch our installation videos on our YouTube Channel.  Just click here for PuriTeam Videos.

Q. How long has PuriTeam been in business?

We have been serving customers online since 1998. We recently changed our domain name from PuriTec to PuriTeam, but we’re still the same company! We are owned by The Water Team Inc. and wanted to emphasize the "team" aspect of our business in our name.  We are a team of water filtration experts here to help you find the best system for your home water filtration needs.

Q. Why did you change your name from PuriTec to PuriTeam?

We changed our domain name in January of 2010 to better reflect our ownership by The Water Team Inc., a female-owned Pennsylvania corporation.  Our ouststanding service and products remain the same.

Q. What is your BBB rating?

Our BBB rating is A!  Check the PuriTeam BBB Rating Here.

We have over 18,000 very happy customers.

Q. How much is the shipping?

We pay for the shipping for all orders $99.00 and over inside the 48 states (continental U.S).  For orders under $99.00 the freight cost is $9.95; for international shipments we are happy to provide a freight quote upon request. Just call or email us.  International orders placed online will be contacted with shipping costs after you place your order. You may cancel your order within 48 hours if we cannot find a suitable shipment method and cost.

Q. Do you accommodate international orders? 

For international shipments we are happy to provide a freight quote upon request. Just call or email us.  International orders placed online will be contacted with shipping costs after you place your order. You may cancel your order within 48 hours if we cannot find a suitable shipment method and cost.  All international orders are subject to a handling fee minimum of $14.95, in addition to the shipping charge.  We can also ship to any continental U.S. Port (with free UPS shipping for orders over $99.00).  Customer is then responsible for the shipment to their home country.  PuriTeam is not responsible for items once it leaves the U.S. port. 

If you are an international customer, you may wish to use http://www.shipito.com/ to have your packages delivered.

For large orders for international export, please contact us at 1-888-491-4100 to discuss your needs. Our water and air filters can be utilized in nearly any country. We will work with you to get the best possible pricing on our U.S. made products.  We provide free freight to a U.S. port and then you will be responsible for export.

Q. Why should I choose you?

We provide quality products at a great price and we back up our product with great warranties and technical assistance. We provide friendly, personal advice. Repeated surveys show 98% of our Customers will refer us to a friend.  For more info, see Why Choose PuriTeam.

Q. How long will it take to get my order?

We usually ship same or next business day -- or at most within 48 business hours. We have factories across the United States to ensure fast transit time. Orders go UPS Ground and you will receive a tracking number when it is shipped.  From time to time, items are on backorder.  We will do our best to notify you of any backorder issues.

Q. What type of payment do you accept?

We accept all major credit cards (Visa, MC, Amex, Discover), Paypal, and personal checks. Personal checks need to be mailed to our corporate office in Kennett Square, Pennsylvania. We ship orders once payment is made.  When mailing checks, please include your name, address and items you wish to order.

Q. Are warranties transferable?

Yes! Absolutely, if you sell your home your PuriTeam system warranty will transfer to the new home owner.  Bottom line, we stand behind our products.

Q: Where can I learn more about the water quality issues our country faces?

Read our news.puriteam.com blog.  We update it almost daily with news and information about water quality and water filters.

Have a question not answered here?  Call us at 1-888-491-4100.  We are here Monday through Friday 9am-7pm EST and most Saturdays from 11am - 4pm EST.