PuriTeam Guarantee & Return Policy 

Should you need to return a product, we will issue a refund for the price you paid less any shipping charges incurred and any referral checks issued. Unused items returned due to a "change of heart" may also be returned.

All returns are subject to a re-stocking fee. You must call us toll free at 888-491-4100 to obtain a Return Authorization Number (RA#) before returning any product or the shipment will be refused.

Warranty items will be issued a UPS Call Tag, which is a prepaid shipping label and can be picked up by any UPS representative or dropped off at any UPS ship location.  Upon receipt of the call tag, please return the warranty item within 15 business days.  If it is not returned within 15 business days, you will be charged for the warranty item - so please be sure to return it within the 15 business day window.

The product must be returned in its original packaging and must be in its original condition, exclusive of filters which may display normal use. This policy extends only to the original purchaser, and does not apply to commercial use, unreasonable use, or to damage to the product as a result of unintended use including water damage. All products must be returned insured as PuriTeam is not responsible for damages incurred shipping. PuriTeam is not responsible for any personal or commercial losses caused by misuse of its products. Returns and subsequent refunds that fall under these exceptions will be at the discretion of PuriTeam.

Purchasers are advised that water quality conditions vary by area. Product performance may be affected by these variables, and for optimum performance purchasers should verify prior to ordering that local water quality falls within PuriTeam's recommended specifications. Sales representatives base product recommendations on information provided by customers; if other conditions exist which were not disclosed, additional products may be required to achieve optimum performance of system.

Please note that the customer is responsible for adhering to local plumbing codes and ensuring that water pressure does not exceed recommended guidelines. PuriTeam is not responsible for installation and associated costs, nor does PuriTeam offer reimbursements for installation, repair costs or water damage.

Let an expert help you choose the right system for you.  We cannot be held responsible for customers who choose to purchase systems without consultation. We highly encourage customers to validate their selection by consulting with a PuriTeam Customer Service representative via phone or email in advance of purchase.  We are here 6 days a week to help you find the right system for your needs.

15-Day Inspection Policy.  Customer is responsible to inspect all packages and contents within 15 days of receipt.  If any items are missing or damaged, report to us immediately. 

International Orders.  We are happy to ship to any continental U.S. Port (with free UPS shipping for orders over $99.00).  Customer is then responsible for the shipment to their home country.  PuriTeam will not be responsible for items once it leaves the U.S. port.  International orders incur a $14.95 handling charge plus incurred freight expense. 

Free shipping on orders $99.00 or more within the continental U.S. Only a $9.95 shipping and handling charge applies for orders under $99.00.  To get a quote for an international shipment, please call us at 1-610-268-5420.

Most Orders Processed & Shipped within 24 hours - Excluding weekends and holidays. We do not guarantee that orders will be processed and shipped from our factories within 24 hours of placing your order. Any product temporarily out of stock will be shipped as soon as stock becomes available.  All orders are charged in full at the time of order placement.  Some items may ship separately.  We will update your tracking details on your online account within 24 hours of shipment.

PuriTeam's Price Guarantee: We strive to provide you the best value by offering the lowest possible price on our high quality products. If you find a lower price online for the identical product, we will meet that price (excluding auction prices). Just call us toll free at 888-491-4100 for details. This price guarantee does not apply to custom orders, dealer orders, replacement filters or to water softeners.

With the best satisfaction guarantee available for whole house water filters and all of our products, a lifetime of technical support and the best value for your filtration dollar, let PuriTeam (formerly PuriTec) be your source for all your home air and water filtration needs.